Subscription & membership terms

Product subscriptions (Subscribe & Save)

• What you get: 10% off the unit price of eligible products on every shipment.
• Interval: shipments renew every 30 days by default. Where a product's supply length is known, your account suggests an interval to match it.
• When you are charged: on the day each renewal order is created, to the payment method on file. You receive an email at least 3 days before each renewal.
• Shipping: each renewal is its own order; the free-shipping threshold ($99) applies per shipment.
• Skip, pause, cancel: any time, with no minimum term and no fee, from your account or the Stripe billing portal. A cancellation made before a renewal is processed stops that renewal.
• Price changes: if a product's price changes, you are told by email at least 30 days before it applies to your subscription, with a one-click cancel.
• Availability: if an item is unavailable at renewal, the shipment is held and you are notified; you are not charged for items that do not ship.

Membership

• Separate from product subscriptions. Membership is a recurring fee for benefits; it does not ship products and cancelling one never cancels the other.
• Price and interval (monthly or annual, any trial period) are shown in full on the membership page and again on the payment page before you confirm. There are no hidden or additional recurring charges.
• Trials: if a trial is offered, you are told the exact date the first charge will occur and reminded by email before it.
• Cancelling: one click from your account. Benefits continue until the end of the period you have already paid for, then stop. No further charges are made.
• Refunds: membership fees are not refunded for partial periods, except where required by law or where a billing error occurred.
• Changes to benefits or price: at least 30 days' email notice before they take effect, with a one-click cancel.

Payment failures

If a renewal payment fails, we retry over the following days and email you to update your card. A product subscription that cannot be charged is paused, not cancelled. A membership that cannot be charged ends at the close of the paid period.

Your rights

Nothing here limits rights you have under consumer protection law in your state. Questions: contact us.